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Key Campus

Unlocking the Way Home.

For 20 years, Key Campus has served as a community hub for holistic services to end homelessness in Phoenix, Arizona, featuring 13 nonprofit and governmental agencies on a 13-acre Campus located at 12th Avenue and Madison. Key Campus is a revolutionary model and national standard for collaboration in homelessness services.
Overview | Key Campus

Client Services

Click a photo or title below to learn about a service or click a colored dot to view the location of the service on campus.

Click a title below to learn about a service or click a colored dot to view the location of the service on campus.

Welcome Center | Key Campus

Welcome Center

Brian Garcia Welcome Center
Shelter | Key Campus

Shelter

Central Arizona Shelter Services (CASS)
Respiro
Dining | Key Campus

Dining

St. Vincent de Paul
Neighborhood Services - Andre House
Mail | Key Campus

Mail

Brian Garcia Welcome Center
Identification | Key Campus

Identification

Lodestar Day Resource Center
Storage | Key Campus

Storage

Outdoor - Storage
Lodestar Day Resource Center
Mental Health | Key Campus

Mental Health

Lodestar Day Resource Center
Medical | Key Campus

Medical

Circle the City
State Benefits | Key Campus

State Benefits

Lodestar Day Resource Center
Dental | Key Campus

Dental

Brighter Way Dental
Social Security Benefits | Key Campus

Social Security Benefits

Lodestar Day Resource Center
Transportation | Key Campus

Transportation

St. Vincent de Paul
Employment | Key Campus

Employment

Lodestar Day Resource Center
Heat Relief | Key Campus

Heat Relief

Brian Garcia Welcome Center
Lodestar Day Resource Center
Circle the City
St. Vincent de Paul
Outdoor - Plaza
Pets | Key Campus

Pets

Outdoor - Shower Trailer
Housing Match | Key Campus

Housing Match

Brian Garcia Welcome Center
Showers | Key Campus

Showers

Outdoor - Shower Trailer
Neighborhood Services
Other Services | Key Campus

Other Services

Brian Garcia Welcome Center
Lodestar Day Resource Center
Neighborhood Services | Key Campus

Neighborhood Services

Neighborhood Services

Campus Maps

Key Campus
204 S 12th Ave
Phoenix, AZ 85007
(602) 229-5155

Find Your Way Home

The Journey Starts at the Brian Garcia Welcome Center — open 24 hours per day.

Welcome Center

The journey home starts here. Managed by Keys to Change, the Brian Garcia Welcome Center is open 24 hours a day, 7 days a week to help connect our unhoused neighbors with the wide array of Key Campus services and off-site community resources. Welcome Center staff also provides diversion services, vulnerability screenings, and shelter referrals.

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Welcome Center | Key Campus
Shelter | Key Campus

Shelter

Key Campus is home to the largest emergency homeless shelter in Arizona, the 600-bed Single Adult Shelter managed by Central Arizona Shelter Services (CASS). Respiro Emergency Shelter, managed by Keys to Change provides an additional 95 beds and housing navigation services.

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Shelter

Key Campus is home to the largest emergency homeless shelter in Arizona, the 600-bed Single Adult Shelter managed by Central Arizona Shelter Services (CASS). Respiro Emergency Shelter, managed by Keys to Change provides an additional 95 beds and housing navigation services.

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Shelter | Key Campus

Dining

St. Vincent de Paul Phoenix Dining Room provides breakfast and lunch and is powered by an impressive rotation of volunteers who donate their time to fill hearts and bellies. Also on Campus is one of three St. Vincent de Paul Urban Farms. Dinner services are provided most nights off-campus by Andre House.

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Dining | Key Campus

Mail

The Key Campus mailroom is the only dedicated “post office” for individuals experiencing homelessness in the nation. Our clients use the address to apply for housing, employment, benefits, and more. 84,000 parcels of mail were processed last year alone, ranging from replacement ID cards to benefits awards to letters from loved ones. This service is provided by Keys to Change staff and supported by volunteers.

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Mail

The Key Campus mailroom is the only dedicated “post office” for individuals experiencing homelessness in the nation. Our clients use the address to apply for housing, employment, benefits, and more. 84,000 parcels of mail were processed last year alone, ranging from replacement ID cards to benefits awards to letters from loved ones. This service is provided by Keys to Change staff and supported by volunteers.

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Dining | Key Campus

Identification

Homeless ID Project (HIDP) provides the critical replacement identification services to empower individuals experiencing homelessness to rebuild their lives, including replacement birth certificates. HIDP partners with Arizona Department of Motor Vehicles to replace State IDs and Driver’s Licenses with on-site appointments.

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Identification | Key Campus
Storage | Key Campus

Storage

Safe storage allows Key Campus clients a designated place to keep their belongings as they seek services on Campus to end their homelessness. Keys to Change staff manage the storage area to allow easy access to belongings and peace of mind that items are secure.

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Storage

Safe storage allows Key Campus clients a designated place to keep their belongings as they seek services on Campus to end their homelessness. Keys to Change staff manage the storage area to allow easy access to belongings and peace of mind that items are secure.

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Storage | Key Campus

Mental Health

Community Bridges, Inc. (CBI) has two offices at Key Campus, providing a wide range of mental health and substance abuse services, as well as housing coordination, community integration, navigation, case management, Crisis Medical Services, and street outreach.

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Medical | Key Campus
Medical | Key Campus

Medical

Circle the City Healthcare for the Homeless offers a wide range of no-cost medical services to unhoused individuals at Key Campus, including medical outreach, physicals, wound care, health screenings, and medical respite with case management.

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Medical

Circle the City Healthcare for the Homeless offers a wide range of no-cost medical services to unhoused individuals at Key Campus, including medical outreach, physicals, wound care, health screenings, and medical respite with case management.

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Medical | Key Campus

State Benefits

The Arizona Department of Economic Security (DES) operates a full-service office at Key Campus to connect individuals with State Benefits such as AHCCCS Healthcare and SNAP Nutrition benefits, removing the barrier that a lack of transportation might create, to bring unhoused individuals one step closer to home.

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State Benefits | Key Campus
Dental | Key Campus

Dental

The Diane & Bruce Halle Brighter Way Dental Center works in collaborative and medically integrated environments to provide oral health services to our community’s most vulnerable individuals, including low-income and homeless adults and veterans. The Key Campus location specializes in surgical and regeneration procedures for implants.

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Dental

The Diane & Bruce Halle Brighter Way Dental Center works in collaborative and medically integrated environments to provide oral health services to our community’s most vulnerable individuals, including low-income and homeless adults and veterans. The Key Campus location specializes in surgical and regeneration procedures for implants.

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Dental | Key Campus

Social Security Benefits

The SOAR Team at Keys to Change works directly with the Social Security Administration to advocate and help unlock benefits payments for our clients. Expert navigators cut down the time and hassle, while maximizing individual allotments including SSI, disability, survivorship benefits, and back pay.

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Social Security | Key Campus
Transportation | Key Campus

Transportation

Elaine transportation provides “care beyond survival,” offering complementary appointment-based transportation to Key Campus clients. By providing empathetic and accessible transportation, Elaine reduces barriers to the social determinants of health.

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Transportation

Elaine transportation provides “care beyond survival,” offering complementary appointment-based transportation to Key Campus clients. By providing empathetic and accessible transportation, Elaine reduces barriers to the social determinants of health.

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Transportation | Key Campus

Employment

St. Vincent de Paul Workforce Development at Key Campus provides a wide range of employment services to create sustainable solutions for individuals experiencing homelessness. In partnership with PNC Bank, the COLAB at Key Campus is transforming lives through access to employment.

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Employment | Key Campus
Heat Relief | Key Campus

Heat Relief

The scorching summer heat in Maricopa County poses additional health and safety risks to individuals experiencing homelessness. With community support, Key Campus partners team up to provide additional indoor space and bottled water throughout the summer months, and the Key Campus Plaza features a first-of-its-kind cooling tower designed to cool the outdoor air. Key Campus collaborates regionally as part of the Maricopa Association of Governments (MAG) Heat Relief Network.

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Heat Relief

The scorching summer heat in Maricopa County poses additional health and safety risks to individuals experiencing homelessness. With community support, Key Campus partners team up to provide additional indoor space and bottled water throughout the summer months, and the Key Campus Plaza features a first-of-its-kind cooling tower designed to cool the outdoor air. Key Campus collaborates regionally as part of the Maricopa Association of Governments (MAG) Heat Relief Network.

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Heat Relief | Key Campus
Pets | Key Campus

Pets

The Arizona Pet Project keeps pets with the people who love and need them most by connecting community members in crisis with services and resources. They work with Key Campus clients to provide vaccination appointments, supplies such as harnesses and collars, and more. Key Campus also features a designated dog run on the outdoor plaza.

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Pets

The Arizona Pet Project keeps pets with the people who love and need them most by connecting community members in crisis with services and resources. They work with Key Campus clients to provide vaccination appointments, supplies such as harnesses and collars, and more. Key Campus also features a designated dog run on the outdoor plaza.

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Pets | Key Campus

Housing Match

The Keys to Change Housing Match team oversees Coordinated Entry on behalf of Maricopa County and manages the By-Name List of individuals waiting for housing and housing vouchers. The team works with service providers across the county to prioritize care and connect people with the best solutions to ensure long-term housing success.

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Housing Match | Key Campus
Showers | Key Campus

Showers

Showers are a key component to physical health, dignity, and hygiene. Keys to Change operates 12 shower stalls in two trailers throughout the day, providing hygiene supplies, towels, and clothing to Key Campus clients. Shower hours are extended in the summer as a heat relief measure.

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Showers

Showers are a key component to physical health, dignity, and hygiene. Keys to Change operates 12 shower stalls in two trailers throughout the day, providing hygiene supplies, towels, and clothing to Key Campus clients. Shower hours are extended in the summer as a heat relief measure.

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Showers | Key Campus

Other Services

Chaplaincy for the Homeless leads worship services, conducts street outreach, and provides spiritual support to unhoused individuals in the Lodestar Day Resource Center at Key Campus. Traumatic Brain Injury Alliance is on Campus part-time to provide veteran services in the Brian Garcia Welcome Center. PNC Bank Mobile Unit assists clients with financial services and education.

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Other Services | Key Campus
Neighborhood Services | Key Campus

Neighborhood Services

André House provides dinner service to Key Campus clients just outside the Campus gates, while also offering showers, clothing, laundry services, and more. Justa Center is located a few blocks from Campus and provides the 55+ unsheltered community with resources, case management, and housing units.

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Neighborhood Services

André House provides dinner service to Key Campus clients just outside the Campus gates, while also offering showers, clothing, laundry services, and more. Justa Center is located a few blocks from Campus and provides the 55+ unsheltered community with resources, case management, and housing units.

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Neighborhood Services | Key Campus

Partners in Purpose

Key Campus Partner Organizations

The Key Campus partners collaborate to be greater than the sum of our parts. Teams work across organizational lines at every level to ensure our services are powerful and effective, from the boardroom to the front lines. Together, we’re unlocking the way home.

Andre House Logo
Arizona Department of Economic Security Logo
AZ Pet Project Logo
Brighter Way Dental Center Logo
Central Arizona Shelter Services Logo
Community Bridge, Inc. Logo
Arizona Chaplaincy for the Homeless Logo
Circle the City Logo
Elaine Logo
Homeless ID Project Logo
Maricopa County Logo
St. Vincent de Paul Logo